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Waar bevindt het magazijn zich?
<p>Ons logistiek centrum bevindt zich in Hilden, Duitsland. Van daaruit verzenden we naar alle landen in Europa.</p>
What makes you unique in terms of sourcing and international footprint?
We are the only importer of Mexican goods in Europe with our own operations in Guadalajara, Mexico, and Baltimore, US. This gives us full control of the product supply chain, from producer to client. Also, we try our best to bring the most innovative products in the Food Industry from Asia and US to our customers in Europe.
Leveren jullie in alle landen van Europa?
Ja, we leveren in alle Europese landen. De levertijd hangt af van uw land en regio en van de omvang en samenstelling van uw bestelling. Zodra uw bestelling is verzonden, ontvangt u de track-and-tracegegevens zodat u uw levering op elk moment kunt volgen.
Can you deliver to Switzerland, Norway, or any other non-EU countries?
Yes, we can. We handle all logistics and import/export procedures.
What type of product labeling is used?
We relabel the products according to EU regulations. Our labels are available in Spanish, German, French, and Dutch. If your language is not listed here, we can provide labeling on an ad hoc basis.
Welk type bedrijven bedienen jullie?
<p>We verkopen alleen aan B2B-bedrijven: foodservicedistributeurs, winkels, e-commerceplatforms, groothandels, cash-and-carry, supermarkt- of restaurantketens.</p>
What are your core three service values?
Customer service, logistic service and product service (BBDs, innovation, stock depth)
What happens if I receive a broken or short-dated product?
We will quickly act on it and offer you a solution within 12 hours.
Is jullie catalogus statisch of dynamisch?
<p>Onze catalogi worden zeer regelmatig bijgewerkt, omdat we nieuwe producten toevoegen op basis van seizoen en trends. Toch ligt 85% van de catalogus vast, zodat onze klanten hun inkoop goed kunnen plannen.</p>
Are all your products authentic Mexican?
Yes, although we have a small assortment of Tex Mex products from the US.
Do you attend ad-hoc purchase requests?
Yes, we do. Contact us and tell us what your needs are.
How long does it take to get and order confirmation and proforma?
Normally, within 1-3 hours.
Do I need to pre-order to secure stock?
For big quantities, we advise our clients to make pre-orders that have a lead time of 30-40 days. With over 400 references, big stock on each item is not guaranteed.
What are the payment method?
Payment can be done via bank transfer in EUR or credit card.
Hoe verzenden jullie de goederen? Pallet of koerier?
<p>Pallets. We werken met 3 logistieke bedrijven met Europese dekking.</p>
Are all the products in English?
No, we can on translated labels ad hoc based on the customer need.
Which courier do you work with?
We verzenden bestellingen vanuit Hilden, Duitsland, met Schenker, Dachser, Rhenus en DHL.