We're here to help.

Every ticket gets a personal reply from our Customer Support team within 24–48 business hours, Monday to Friday — usually sooner.

Credit notes, invoices or invoice corrections, order status and delivery questions, access to the B2B store and any general question. Pick the type in the form and it will only ask for what we need.

Note any visible damage or shortage on the POD before signing, take photos at delivery and open a ticket with the request type “Credit notes” within 15 calendar days of receiving the goods. Read the full Claims & Credit Note Policy.

Log in and go to My orders & invoices: every invoice and credit note is available there as a PDF, as soon as it is issued.

No. If you are logged in to your Crevel account we fill in your name and e-mail for you; otherwise just type your e-mail and we will link the ticket to your account.

You receive a confirmation e-mail with your ticket number. Reply to that e-mail — or to any later update — and your message goes straight into the same ticket. Please don't open a second ticket for the same case.

Yes. Use "Attach files" at the bottom of the form for photos of damaged goods, delivery notes, invoices or screenshots.

The form is the fastest way, because it lands directly with the right people. If you really cannot use it, e-mail sales.support@creveleurope.com or call +49 (0) 173 385 6189 during business hours (CET).